Improving Communication and Productivity in Vehicle Parts Operations

A commercial vehicle parts manufacturer and global distributor relied on fragmented communication, including passing handwritten notes between people. That made it difficult to know who was responsible for acting on a message.

David Bowman helped the business take a systematic approach to communication and give people clear responsibility for acting on it. Productivity improved after the business adopted the approach.

The DCA lesson: Define who owns the action, communicate what they need to act, and assure that the work has been followed through. In this engagement, the shift to systematic communication and clearer responsibility was the practical change.

Explore the DCA approach or see how DBasc supports business process improvement.